1. Information We Collect

We collect information that you provide directly to us through our website forms, including:

• Personal Information: Name, email address, and phone number
• Course Information: Information related to course enrollment and inquiries
• Communication Records: Correspondence and communications between you and Imperial Skills Academy

We collect this information when you:

• Fill out enrollment forms or contact forms on our website
• Request information about our courses
• Subscribe to receive SMS/text messages or email communications
• Contact us for support or inquiries

2. How We Use Your Information

We use the information we collect to:

• Process and manage course enrollments
• Send you course-related updates, reminders, and confirmations via SMS/text messaging and email
• Respond to your inquiries and provide customer support
• Send you important notices about changes to our courses or policies
• Improve our services and website functionality
• Comply with legal obligations and enforce our terms

3. Data Storage and Third-Party Services

Your personal information is stored and processed through HighLevel CRM, a third-party customer relationship management platform that we use to manage enrollments and communications. HighLevel CRM is contractually obligated to protect your information and complies with applicable data protection laws.

By providing your information to us, you consent to the transfer and storage of your data in HighLevel CRM's systems, which may be located outside of Canada.

4. Mobile Information - No Sharing Policy

We do not share, sell, rent, or trade your mobile phone number or mobile information with third parties or affiliates for marketing or promotional purposes.

Your mobile information will only be used by Imperial Skills Academy to send you course-related updates, enrollment confirmations, and important notifications. We will never share your mobile information for marketing purposes.

5. SMS/Text Messaging and Opt-Out

By providing your phone number and opting in to receive SMS/text messages, you consent to receive text messages from Imperial Skills Academy regarding:

• Course enrollment confirmations
• Course reminders and updates
• Important course-related notifications

You can opt out of receiving SMS/text messages at any time by:

• Replying "STOP" to any text message you receive from us
• Replying "HELP" for assistance
• Contacting us directly at info@imperialskillsacademy.ca

After opting out, you may receive one final confirmation message. Standard message and data rates may apply. Message frequency varies based on course activity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (British Columbia, Canada)

Under British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and contractual restrictions)
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint with the Office of the Information and Privacy Commissioner of British Columbia

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: